Advice and Answers from the ShipMaestro Team

Receiving Guidelines

Upon arriving at the ShipMaestro warehouse, all items will be moved to the incoming receiving inspection area to be checked for compliance with the Receiving Guidelines provided (and as specified below.)

Client shall ensure that items delivered to ShipMaestro will comply with the Receiving Guidelines for Inbound Products. ShipMaestro shall verify the pallet and case quantities listed on the incoming paperwork against what ShipMaestro physically receives, but the counts inside individual cases shall not be verified. The Client will be notified of any discrepancies between the paperwork and the physical receipt, and any exterior physical damage noted upon receipt will also be reported to the Client in a reasonable manner.

The delivery address for each warehouse is listed below. Less than truckload and full truckload carriers are required to call the number listed below for the respective facility at least 24 hours in advance to schedule a delivery appointment. ShipMaestro is not liable for any fees associated with refused shipments.

ShipMaestro Inc. / Company Name
2700 Louis Henna Blvd, Unit G6
Round Rock, TX, 78664
857-242-8777

Requirements for Inbound Products

A. Format: Product must be received in ready-to-ship format unless previously discussed with email/written confirmation.

One SKU per master carton unless previously discussed with email/written confirmation.

B. Barcodes are required.

Barcodes must appear on the exterior of the Product (unless otherwise specified via email).

Each barcode must be a unique identifier for the product and will be applied to the unit of measure which is being ordered by Client’s customers. (For example, if a carton of socks is being sold as a single unit, the carton must be barcoded on the exterior. 

If a shrink-wrapped bundle of 5 socks cartons is being sold as a unit, the shrink-wrapped bundle must be barcoded). If ShipMaestro receives an inbound shipment of products without barcodes. 

ShipMaestro shall apply the barcodes, and $0.20 per label will be charged to Client unless agreed upon otherwise in writing.