Our services are designed to support your business growth, improve customer satisfaction, and provide the flexibility you need to run your unique operations. With same-day fulfillment, flexible storage rate, 2-day shipping, B2B fulfillment, Amazon FBA services, kitting and custom branding, and return management - we offer a comprehensive fulfillment service in the industry to meet all your needs.
And not just that, we help stay ahead of the curve and timely plan inventory shipments to us to always be stocked adequately. If you work with us, we work with you.
We pride ourselves in being upfront in everything we do. We make sure you know what you're paying for, and how much, from Day1. No hidden fees and or mystery surcharges! We take the guesswork out of billing and provide a simple pricing structure that offers far greater cost savings than our competition.
Schedule a time today and we can walk through your needs in the first conversation!
The worst thing that can happen when you need help is to submit a support ticket and work with a generic customer service team that works off of a list of pre-built troubleshooting guides. Not at ShipMaestro! From Day 1, you have a dedicated contact at ShipMaestro who will eat, breathe, and live your account.
We think of our team as an extension of your team and use Slack to create a direct line of communication between you and your dedicated fulfillment team that manages your day-to-day fulfillment. All your on inventory updates, order changes, and account related questions are answered within 15 minutes!
ShipMaestro's web portal allows you to oversee your fulfill operations with full transparency on your own customized web portal. Our software integrates directly with your eCommerce stores within a matter of minutes.
Once onboarded, you track your orders and inventory from A to Z, search for specific orders, see a quick timeline view of your orders in the fulfillment process (e.g. when an order is picked, packed, or shipped), easily shop carrier rates, get a quick snapshot of any orders that require action, days of inventory left before you run out, your fulfillment cost per order, storage cost per unit, and a lot more.
ShipMaestro takes the headache of managing inventory out of your hands and your Excel spreadsheets – by putting it into its easy-to-use web portal. We don't just deliver your products, we deliver visibility, control, and accountability. You can track inventory levels across multiple sales channels, identify your best selling SKUs, blacklist old SKUs, receive low stock alerts, and more in a few clicks.
Say goodbye to wondering "what's up with my stock? With us, you can finally kiss your cumbersome spreadsheets goodbye.
Ultimately, we have one mission - to help you make and save money. We compare rates from carriers to make sure you're always using the fastest, most cost effective shipping methods to meet your customers' expectations. Our software compares shipping costs in real-time to make sure you're always getting the best price no matter the size, weight, or destination of your order.
Hell yes! We work with businesses of all sizes and we do not have any minimum spend requirements.
As short as 4-5 days! After learning more about your goals and business, our team can assist you as quickly as you need!
ShipMaestro requires customers to create purchase orders through their ShipMaestro account management portal. ShipMaestro provides a demo on this step during the onboarding process.
It's relatively straightforward on our end. We have simple easy to follow receiving Guidelines for all incoming inventory. While you are getting your inventory, we are always a Slack away to help you throughout the transition.
With ShipMaestro, you only pay what you really need. The service charges depend on various factors, which you can learn about on our pricing page.
Our storage charges are geared to save you money and ensure rapid delivery. We don't charge for inventory in our warehouse at the beginning of the month but rather on the inventory remaining at the end of each month. If you have no inventory remaining at the end of the month, the storage fee would be $0.
Yes, ShipMaestro handles customer returns. Upon receiving the returned items, ShipMaestro will process the return and either restock or dispose per your return standards.
We use plain brown corrugated boxes in various sizes and recycled mailers. We optimize for the perfect size box to fit your items to prevent waste. We use kraft tape on all of our packages to reduce plastic and secure your products. We're always on the lookout to find the finest quality and sustainable packaging. Of course, if you need anything beyond this, we'll help you source it.
Of course! ShipMaestro offers shipping rates for both DDU & DDP options so you can quickly ship your orders to over 175 countries worldwide.
ShipMaestro has negotiated domestic and international shipping rates with UPS, USPS, FedEx, and DHL. Our software compares real-time negotiated carrier rates against one another, allowing customers to take advantage of the most cost-effective shipping rate for each order.
It's completely free! We're constantly working to build the best technology and tools for our customers to oversee and manage their fulfillment operations. Our software includes the returns portal, inventory management and tracking, order management, automation rules, and much more!
If you have your own Slack account, ShipMaestro will connect with you via Slack Connect. If you are new to Slack, ShipMaestro will set up your dedicated Slack channel and invite you to join. It is as simple as accepting an email invitation and downloading the Slack app on your desktop or mobile device. After a quick profile setup, you will be able to instantly communicate with your dedicated fulfillment team on all your inventory updates, order changes, and account related questions!
Feel free to contact us! You can use our contact form or you can send us an email to info@shipmaestro.com
